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12 Kowhai Ford Road
Kaikoura 7371
South Island
New Zealand
Ph:  03 319 5033



Small Print - continued

Cleaning = We ask that you leave the property in the condition you found it, eg: wash and put away dishes, clean barbecue facilities, put away toys, clean up any mess, etc. Our cleaning staff are expected to: change and wash sheets & towels, clean toilet and bathroom, vacuum, empty waste bins, etc. Any extra cleaning time will be charged at $20 per 30 minutes to rectify problem(s) - min. charge $20. This pays to have additional staff available on stand-by, their transport cost & travel time, and the cleaning time itself. THANKS for your help and understanding.

Inventory = on very, very rare occasions we find items missing or broken. Normal wear & tear is not a problem, but if anything is missing or broken, we reserve the right to charge you to replace the item(s). If you have a problem, or something breaks, etc. please let us know, so we can talk about it.

Cancellation Policy

Payment = (in most instances) we charge 10% (non-returnable) deposit at time of booking, and the balance at check-in.
Balance = two options (at check-in):

- cash, debit or eftpos card.

- credit card (at any time, at your request) + 3% commission charge.

Change your Booking = We will change your booking, where we can, without charge, subject to availability and our fair-use policy. If you change to more expensive date(s) or property, more guests, etc. you will be asked to pay the difference. If a cheaper option, you pay the lower price.

Cancellation = if we cancel for any reason = 100% refund. If you cancel:

30+ days before check-in date = you lose your deposit, or just $20 admin fee (whichever is the greater),  per property

20-29 days from check-in = you lose 20% of your full payment.

11-19 days from check-in = you lose 50% of your full payment.

Within 10 days of check-in = you lose 100% of your full payment.

No-show = the full amount will be charged.

Cancel within 24 hours of booking = you lose your deposit, or just $20 admin fee (whichever is greater), per property